Terms and Conditions
Welcome to su-tra. These Terms and Conditions govern your use of our website and the purchase of products from su-tra. By accessing our website and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. Please read them carefully before using our website.
1. General Conditions
- By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence.
- We reserve the right to refuse service to anyone for any reason at any time.
- You may not use our products for any illegal or unauthorized purpose.
2. Product Information and Pricing
- All products are subject to availability and we reserve the right to impose quantity limits on any order or reject all or part of an order without prior notice.
- Prices for our products are subject to change without notice.
- We strive to display product colors and images as accurately as possible. However, we cannot guarantee your screen’s display accuracy.
3. Order Acceptance and Cancellation
- Once your order is confirmed and payment is processed, you will receive a confirmation email.
- We reserve the right to refuse or cancel any order at any time due to product availability, errors in product or pricing information, or other unforeseen issues.
- Once placed, orders cannot be cancelled unless otherwise approved by our support team.
4. Delivery Terms
- Delivery timelines mentioned on the website are estimates. Actual delivery may vary due to various external factors.
- You are responsible for ensuring that delivery address and entryway measurements are correct to receive the product.
- In case of failed delivery due to incorrect address or accessibility issues, additional delivery charges may apply.
5. Returns and Exchanges
-
We follow a NO RETURN / NO CANCELLATION / NO EXCHANGE policy unless the item is defective or damaged during transit.
- For eligible exchanges, the product must be reported to us within 24 hours of delivery, accompanied by valid images and details.
6. Intellectual Property
- All content available on su-tra, including text, graphics, logos, images, and software is the property of su-tra or its content suppliers and is protected by intellectual property laws.
- You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or product content without express written permission from us.
7. Limitation of Liability
- su-tra shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
- Our liability is limited to the maximum extent permitted by law.
8. Changes to Terms
- We reserve the right to update, change, or replace any part of these Terms and Conditions at any time.
- Continued use of the website following any changes constitutes acceptance of those changes.
9. Contact Information
For any queries regarding our terms and policies, you may contact our support team at:
📧 support@su-tra.com